Refund & Cancellation

General Policy

Donations made to Blessings NGO are voluntary contributions intended to support our social development initiatives and activities.

Because donations may be allocated towards programme and operational requirements after they are received, cancellations and refunds are generally not available once a donation has been successfully processed, except where a refund is appropriate under this policy or required by applicable law.

Cancellation Before Payment

If you have started the donation process but have not completed the payment, you may simply discontinue the transaction.

No cancellation request is generally required for an incomplete or unsuccessful payment.

Completed Donations

Once a donation has been successfully completed and confirmed, it will generally be treated as a final contribution.

A refund may be considered in limited circumstances, including an apparent duplicate transaction, an incorrect transaction amount or another verified payment error.

Duplicate Transactions

If you believe that the same donation has been charged more than once because of a duplicate transaction, please contact us as soon as possible.

We may review the transaction details and, where a duplicate payment is verified, take appropriate action regarding the additional transaction.

Incorrect Donation Amount

If you accidentally entered an incorrect donation amount, please contact Blessings NGO promptly after the transaction.

Any request for adjustment or refund will be reviewed based on the transaction status, payment provider records and the circumstances of the request.

Unauthorised Transactions

If you believe that a donation was made without your authorisation, please contact us immediately and provide the relevant transaction details.

We may request additional information or documentation necessary to verify the transaction and may coordinate with the relevant payment provider where appropriate.

Refund Eligibility

A refund request may be considered where circumstances indicate that the payment was duplicated, incorrectly processed or otherwise requires correction.

Approval of a refund is subject to verification of the transaction and any applicable requirements of the payment provider and relevant law.

Refund Request Process

To request a refund or report a payment issue, please contact Blessings NGO using the contact details provided below.

Please include, where available:

• Donor name and contact details.
• Date of the transaction.
• Donation amount.
• Transaction or payment reference number.
• Reason for the refund or cancellation request.
• Any relevant payment confirmation or receipt.

Refund Processing

Once a refund request has been reviewed and approved, the refund will generally be processed through the original payment method or through the applicable payment provider's process.

The time required for the refunded amount to appear in the donor's account may depend on the payment provider, bank or financial institution involved.

Payment Gateway and Bank Charges

Where a payment provider or financial institution has applied transaction, processing or other charges, the amount returned to the donor may be affected where permitted by the applicable payment arrangements and law.

Any such treatment will be communicated where relevant during the review of a refund request.

Donation Receipts

Where a donation is refunded or otherwise reversed, donors should retain the related refund confirmation and transaction records for their own records.

Where applicable, any donation receipt or confirmation associated with a refunded transaction may no longer represent a valid completed donation.

Non-Refundable Circumstances

A refund may not be available solely because a donor changes their mind after a successfully completed donation, subject to any rights or requirements that apply under applicable law.

Refund requests may also be declined where the transaction cannot be verified or where the requested refund does not fall within the circumstances covered by this policy.

Donor Information

Information provided in connection with a refund, cancellation or payment enquiry may be used to verify the transaction and process the request.

Such information will be handled in accordance with our Privacy Policy .

Changes to This Policy

Blessings NGO may update this Refund / Cancellation Policy from time to time to reflect changes in our donation processes, payment arrangements or applicable requirements.

The revised version will be published on this page with an updated revision date.